Public request form
People file requests online with photos and documents, then check progress with a reference number.
ONE WORKSPACE. A CLEARER WAY FORWARD.
Work Connected.
Progress Visible.
From the first request to the final follow-through. Requests, projects, appointments, contacts and team chat in one place, for your staff and the people you serve.
For growing businesses. For local government.
Made for the Philippines.
Macsen
Acacia workspace
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OverviewRequests 12Projects 8AppointmentsCRMChat
Good morning, Alex
What needs attention, and what you can act on now.
Open requests12 4 need attention
Active projects08 2 due this week
Today’s appointments03 Next at 11:30
Work in motion
This weekRequestOwnerStatus
Streetlight out, Rizal AvenuePublic works · REQ-2026-00142
MRIn progressBusiness permit renewalPermits · REQ-2026-00141
JCWaitingClient onboardingClient services · REQ-2026-00140
ALResolved✓Nothing lost in the handover.One request. A clear owner. A next step.
01 / A SHARED VIEW OF WHAT MATTERS
THE MACSEN PLATFORM
Many moving parts.
One place to move forward.
Good work needs more than another group chat or spreadsheet. Give your team a shared picture of what needs doing, who owns it and what comes next.
01 / REQUESTS
Every request deserves
Every request deserves
a clear next step.
Take requests by phone, walk-in or a public online form. Route each one to the right team, set a deadline in working days and keep the requester informed until it is done.
- A public request form and status page, no account needed
- Deadlines in working days, with your office hours and holidays
- Replies to the requester, and their replies back
ILLUSTRATIVE WORKFLOW MACSEN
REQ-2026-00142 · PUBLIC WORKS
In progressStreetlight out, Rizal Avenue
✓Received2In progress3Resolved
One place for the full story.✓
Everything in one workspace
What your team gets from the first day.
Online booking
Residents and customers book an appointment, and can move or cancel it themselves.
Working-day deadlines
Promise “3 working days” and Macsen counts them, around your office hours and holidays.
Projects and tasks
Stages, milestones, budgets and spending, boards and calendars, and tasks with their own status.
Leads, contacts and deals
From the first enquiry to a signed deal, with calls, visits and notes logged on each person.
Phone alerts
Add Macsen to your phone’s home screen and get alerts for assignments, mentions and messages.
Your calendar, connected
Meetings show in your phone or Google calendar, with clashes flagged before you book.
A full history
Every change is recorded: who did what, and when, on every request, project and record.
DIFFERENT TEAMS. SHARED MOMENTUM.
Built around the way
your organisation works.
Serving customers or serving a community.
The work is different. The need for clarity isn’t.
FOR SMALL BUSINESSES
More room to grow.
Less to keep in your head.
Bring client requests, team projects and appointments into a shared workspace, so growth doesn’t mean losing track of the details.
A TYPICAL DAY
Client enquiry›Lead to deal›Delivered on time
- Leads, contacts and a sales pipeline in pesos
- Client bookings without the back-and-forth
- A clear view of who is doing what
FOR LOCAL GOVERNMENT
Closer to the work.
Better connected to people.
Receive public requests, route them to the right office and keep residents informed, with service standards your team can see and meet.
A TYPICAL DAY
Resident’s request›Office coordination›Status update
- Public forms in your office’s name, with barangay
- Deadlines in working days, overdue work flagged
- Residents check status and reply online
MADE FOR THE PHILIPPINES
Made for how work
is done here.
Macsen follows your organisation’s country,
so the details are right from the start.
Barangay and cityAddresses and request locations in the way people actually give them.
Philippine pesoBudgets, spending, deals and the pipeline in ₱.
Manila timeDeadlines, the calendar and reminders on your office’s clock.
Working days and holidaysYour office hours and the holidays you set, counted in every deadline.
YOUR DATA
Handled with care.
Your organisation’s information stays your organisation’s.
- Hosted in Singapore. Close to the Philippines, for a quick, responsive workspace.
- Access by role and department. Owners, managers, staff and viewers each see what their role allows.
- Every change recorded. A history on every record shows who changed what, and when.
- The public sees only their own request. A reference number and the email it was filed with are both needed.
- Accounts made by your administrator. Nobody can sign themselves up to your workspace.
FROM INCOMING TO OUTCOME
A clearer path
through the everyday.
Make the handovers smoother.
Keep the whole team moving.
01
Bring the work in.
A request from the public form, a phone call or a walk-in; a new project; a booking. Each starts with the details your team needs.
A shared starting point02
Connect the right people.
Assign responsibility, organise tasks and keep conversations with the work, not lost in a group chat.
Clear ownership03
Follow through together.
Track progress against the deadline, keep the requester informed and keep a shared record as the work moves to done.
Visible progressPRICING
One price for
your whole team.
Priced per organisation, not per person.
Pay monthly or for the year.
Starter
For a small team getting started.
₱2,940a month
or ₱35,280 a year
- Up to 10 users
- 10 GB of files
- Requests and the public request form
- Appointments and online booking
- Contacts, leads and deals
- Tasks and team chat
- Prefer projects? Swap Appointments for Projects
Growth
For a growing office or business.
₱10,740a month
or ₱128,880 a year
- Up to 50 users
- 100 GB of files
- Everything in Starter
- Projects, milestones and budgets
- Reports
Pro
For larger organisations.
₱29,940a month
or ₱359,280 a year
- Up to 200 users
- 500 GB of files
- Everything in Growth
Enterprise
For provinces, cities and large teams.
Let’s talk
Priced for your organisation
- No limit on users or files
- Everything in Pro
- Help setting up your workspace
- Quotations for procurement
Prices in Philippine pesos, per organisation, plus 12% VAT and the payment provider’s fee for the way you pay (GCash, Maya, QR Ph or card). Book a demo to start with a trial workspace.
A FEW THINGS TO KNOW
Clarity starts here.
A closer look at working with Macsen.
What can my team manage in Macsen?
Requests, projects and tasks, appointments, leads, contacts and deals, and team chat, in one workspace. The public can file requests, check their status and book appointments online.
Is Macsen for businesses or government?
Both. Macsen’s focus is Philippine small businesses and local government. The same tools handle a customer’s request and a resident’s, a sales pipeline and an office’s projects.
Can people submit and track requests online?
Yes. Your public request form is in your organisation’s name. People get a reference number, can check progress with it and their email, reply to your team and send documents, without an account.
Where is our data kept?
In Singapore. Each person sees what their role and department allow, and every change is recorded on the record’s history.
Does Macsen work on phones?
Yes, in the browser. It can also be added to a phone’s home screen like an app, with alerts for assignments, mentions and messages.
How much does it cost?
From ₱2,940 a month for up to 10 users, priced per organisation, plus 12% VAT and the payment fee. See Pricing for every plan. Book a demo and we’ll set up a trial workspace for your team.
How do I sign in to my organisation’s workspace?
Go to app.go-macsen.com and sign in with the account your organisation’s administrator made for you.
YOUR PEOPLE. YOUR WORK. CONNECTED.
See Macsen with
your own work in it.
Pick a time that suits you. We’ll show you Macsen in 30 minutes, and set up a trial workspace for your team.
Book a demo
Or email hello@go-macsen.com
Already a customer? Sign in
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